Returns, Refunds & Cancellations

Cancellations

Orders may be cancelled within 2 hours of being placed.

To allow for this cancellation window, we begin preparing and packaging orders after this period has passed.

After 2 hours, cancellations will no longer be accepted.

Change-of-Mind Returns

Apex Diecasts does not accept returns simply because you have changed your mind after receiving an item.

We encourage customers to carefully review the product photographs, description and condition details before placing an order.

Incorrect Item Received

In the unlikely event that you receive an incorrect item, please contact us before returning anything.

Where the correct item is available, we will offer a replacement. If the correct item is no longer available, a refund will be issued.

Where pickup service is available at your location, Apex Diecasts will arrange the return pickup at no cost to you. If pickup is unavailable, we may ask you to return the item using an agreed shipping method. Applicable return shipping charges will be reimbursed upon submission of the shipping invoice.

Where a refund is approved because an incorrect item was supplied by Apex Diecasts, the applicable refund amount will be communicated before the refund is processed.

Items Arriving Damaged

Every order is inspected and packed with care before dispatch.

If an item arrives damaged while the outer shipping package appears intact, please contact us as soon as possible.

To help us assess the issue accurately, a continuous and unedited unboxing video is required when reporting a damage-related concern. The video should clearly show the unopened package being opened and the condition of the item inside.

Where an eligible issue is confirmed, we may offer:

• A replacement, subject to availability; or
• A refund to the original payment method.

Damage During Transit

Apex Diecasts takes care to package every order securely using protective materials designed to minimise movement and help protect collectibles during shipping.

However, once an order has been handed over to the carrier, its handling and transportation are outside our direct control.

Damage that appears to have resulted solely from carrier handling during transit is not automatically eligible for a replacement or refund from Apex Diecasts.

If the outer shipping package arrives visibly damaged, please photograph its condition before opening it, retain the packaging and record a continuous unboxing video. This information may help us review the matter and escalate it with the carrier where possible.

Manufacturing Defects

Manufacturing defects and production-related imperfections are not covered under the Apex Diecasts Returns & Refunds policy.

This includes issues originating from the manufacturer rather than from Apex Diecasts' inspection, handling or packing process.

Disclosed Item Condition

We aim to be transparent about the condition of the collectibles we sell.

Where a condition issue affecting an item's box, blister or packaging has been clearly shown in the product photographs and/or disclosed in the product description before purchase, that disclosed condition is considered accepted as part of the purchase.

Such disclosed condition issues will not be eligible for a return, replacement or refund.

Returning an Item

Please do not send an item back without contacting Apex Diecasts first.

All returns require prior approval and return instructions from us.

Where a return is approved because of an error or eligible issue on our side:

• We will arrange a prepaid pickup where available at your location; or
• Where pickup is unavailable, we may ask you to return the item using an agreed shipping method.

Applicable return shipping charges will be reimbursed upon submission of the shipping invoice.

Unauthorised returns may not be accepted.

Refunds

Where a refund is approved, it will be issued to the original payment method used for the order.

Once Apex Diecasts has processed the refund, the time taken for the funds to appear in your account may depend on your payment provider or bank.

Our usual resolutions are limited to:

• Replacement;
• Full refund; or
• No refund.

In exceptional circumstances, Apex Diecasts may consider a partial refund on a case-by-case basis.

Shipping & Packaging Charges

Apex Diecasts uses a Shipping on Actuals model. The ₹30 packaging materials fee collected at checkout and any separately paid actual shipping charge are treated as separate charges from the product price.

These charges are not automatically refundable in every situation. Where a refund is approved, Apex Diecasts will determine the applicable refund amount based on the reason for the refund and the circumstances of the order.

Where applicable, any eligible shipping or return-shipping amount will be communicated as part of the resolution before the refund is processed.

Refused, Uncollected or Returned Orders

If an order is refused, remains uncollected, cannot be delivered, or is returned to us because the customer could not be reached, an eligible refund may be issued once the package has safely returned to Apex Diecasts.

The returned item must be received in the same condition in which it was originally shipped.

Once the item's condition has been verified, the applicable refund amount will be confirmed and any approved refund will be issued to the original payment method.

Shipping and packaging charges may be treated separately in these circumstances depending on the reason the order was returned.