APEX DIECASTS
Shipping Information
Everything you need to know about shipping, packaging and delivery when you order from Apex Diecasts.
Shipping Across India
Apex Diecasts ships from Hyderabad, Telangana, and offers shipping to serviceable locations across India.
Our primary shipping partner is Delhivery. Shipping availability is subject to serviceability for your delivery location.
If your location isn't serviceable through our standard shipping options, please feel free to contact us and we'll check whether an alternate shipping arrangement may be possible.
Shipping Charges
Apex Diecasts uses a Shipping on Actuals model.
A ₹30 packaging materials fee is collected at checkout along with your order payment. This fee covers the packaging materials used to prepare your collectible for shipment and is not the actual carrier shipping charge.
Actual shipping charges are calculated after your order is placed, based on your delivery address and the final package details. The applicable shipping charge will be communicated to you separately.
Any outstanding shipping amount must be paid before your order can be dispatched.
How It Works
- Place your order and pay for your products plus the ₹30 packaging materials fee.
- We calculate the actual shipping charge for your destination.
- We communicate the applicable shipping amount to you.
- You pay the outstanding shipping amount through the payment request provided by Apex Diecasts.
- Once the shipping amount is received, your order is dispatched and tracking details are shared.
Shipping charges may vary depending on your delivery location and the final package details.
Dispatch Times
Orders are dispatched within a maximum of 2 days after full payment is received, including any outstanding shipping charges.
If an unforeseen delay affects the dispatch of your order, we'll inform you accordingly.
Dispatch availability may depend on the operating schedules of our shipping partners, including weekends and public holidays.
Estimated Delivery
Once dispatched, orders are generally expected to be delivered within approximately 4–5 business days.
Delivery timelines are estimates and may vary depending on your location and unforeseen delays during transit.
Tracking Your Order
Every shipped order is assigned a tracking number.
Tracking information will be provided once your order has been dispatched, allowing you to follow its progress with the shipping carrier.
APEX DIECASTS
Packed With Collectors in Mind
Every customer is a collector, and every order is packed accordingly.
We take care to protect both the collectible and its packaging during shipping. Orders are secured using a combination of protective materials, which may include bubble wrap, honeycomb paper, cardboard backing and film wrap.
We also minimise empty space inside the shipping box wherever possible to help prevent items from moving or rattling during transit.
Fragile handling labels are applied to the outer packaging as an additional handling precaution.
Every order is packed with care to help ensure your collectible arrives safely.
Item & Packaging Condition
Every item is thoroughly inspected before being listed and checked again before dispatch.
Where applicable, product listings feature photographs of the actual item being offered for sale, allowing collectors to review its condition before making a purchase.
Any notable imperfections to the model, box, card or blister may be disclosed through product photographs and/or the product description.
Please review all available listing information carefully before completing your purchase.
Damaged Items & Packaging
We take extensive care when packing every order. However, once a package has been handed over to the shipping carrier, transportation and handling are outside Apex Diecasts' direct control.
When the Shipping Box Is Intact
If the outer shipping package is received in good condition but the item or its retail packaging is found to be damaged upon opening, Apex Diecasts will review the available unboxing evidence.
Where the issue appears to have resulted from insufficient protection during packing, we will arrange:
- A replacement, where stock is available; or
- A refund, where a replacement cannot be provided.
When the Shipping Box Is Damaged
If the outer shipping package is visibly damaged, please record its condition before opening and retain all packaging materials.
A continuous, unedited unboxing video is required for us to review any damage-related concern.
Visible damage to the outer shipping package may indicate that damage occurred during carrier handling. As transportation and handling after dispatch are outside Apex Diecasts' direct control, damage that appears to have resulted from carrier handling is not automatically eligible for a replacement or refund from Apex Diecasts.
Lost in Transit
If an order is confirmed by the shipping carrier as lost in transit, Apex Diecasts will work with you to arrange:
- A replacement, where stock is available; or
- A refund, where a replacement cannot be provided.
Where a refund is approved, the applicable refund amount will be communicated before the refund is processed and will take into account the circumstances of the shipment and the charges applicable to the order.
Delivery Addresses
Please ensure that your delivery address and contact details are complete and accurate when placing your order.
Apex Diecasts may monitor shipment progress where possible, and customers may also coordinate directly with the shipping carrier if additional delivery information is required.
Delivery addresses cannot be changed after an order has been placed.
If Your Location Isn't Serviceable
If your location isn't serviceable through our standard shipping options, please contact Apex Diecasts.
We'll be happy to check whether an alternate shipping arrangement may be available.